Netherlands

The Kafka Brigade is called into action when citizens and public servants become tangled in a web of dysfunctional rules, regulations and procedures. Kafka Brigades gather together all involved front line workers, managers and policymakers around particular cases. The Kafka Brigade's unique research and intervention methods allow it to quickly diagnose and remedy the key problems standing in the way of top quality service. To determine where and why a bureaucracy had broken down, the Kafka Brigade puts itself in the shoes of the people whom it serves. As it moves from problem identification to solution, the Brigade taps into and builds the expertise of the civil servants who are ultimately responsible for improving and sustaining the public organisation’s performance. The Kafka Brigade is executed by the Dutch think tank, Kennisland.